Frequently asked questions

🥩 Nutrition & Ingredients

What Makes Tail & Tiller Different From Traditional Dog Food?

Tail & Tiller meals are made with fresh, human-grade ingredients instead of heavily processed feed-grade kibble and low-quality rendered byproducts. Our meals are hand-cooked in-house in Hopkins, Minnesota and formulated alongside veterinary nutrition experts to support healthier digestion, better energy, and longer, healthier lives for dogs.

Why Human-Grade Food Instead Of Kibble?

Many traditional kibble products rely on extreme heat processing and low-grade ingredients that can reduce nutritional quality. We believe dogs deserve real food made from fresh, human-grade ingredients designed to better support long-term health and wellness.

What Ingredients Do You Use In Your Recipes?

Our recipes are made with USDA-approved meats, fresh vegetables, nutrient-rich carbohydrates, healthy fats, and carefully selected supplements formulated to support complete and balanced canine nutrition.

Are Your Meals AAFCO-Aligned?

Yes. Our recipes are being developed alongside certified veterinary nutritionists and experts to align with AAFCO nutritional standards for complete and balanced canine nutrition.

Are Your Meals Formulated By Veterinary Nutritionists?

Yes. Every recipe is developed alongside our certified veterinary nutritionists and experts with decades of combined experience in canine health and nutrition.

What Makes Your Recipes Different From Grocery Store Fresh Dog Food?

Tail & Tiller meals are hand-cooked in-house using fresh, human-grade ingredients and carefully formulated to support long-term canine health while also helping support rescues, shelters, and service-dog organizations through every subscription.

What Type Of Dogs Are Your Meals Designed For?

Our recipes are formulated for adult maintenance including adults and senior dogs. Other brands are designed for all life stages. Meaning puppies get less nutrionists then they require. While adult dogs get less then they deserve.

📦 Subscriptions, Pricing & Orders

How Does Pricing & Subscriptions Work?

Tail & Tiller operates through a personalized subscription model based on your dog’s size, activity level, and nutritional needs. After completing the dog profile quiz, we’ll recommend a meal plan and delivery schedule tailored specifically for your dog.

Is Tail & Tiller Only Available Through Subscription?

At launch, Tail & Tiller will primarily operate through a subscription model to ensure consistent meal planning, production scheduling, and reliable local delivery.

Can I Customize My Dog’s Meal Plan?

Yes. Customers will be able to choose recipe combinations and customize meal selections based on their dog’s preferences and nutritional needs.

Can I Change My Recipe Selection Later?

Yes. Subscribers will be able to adjust recipe selections, delivery schedules, and meal plans through their customer account portal.

Can I Pause Or Cancel My Subscription Anytime?

Yes. We aim to make subscriptions flexible and easy to manage, including options to pause, skip, or modify deliveries as needed.

How Much Food Will My Dog Need Each Month?

Meal plans are customized based on your dog’s weight, age, activity level, and body condition using our personalized dog profile quiz.

🚚 Delivery, Shipping & Storage

How Does Tail & Tiller Delivery Work?

After completing your dog’s personalized meal plan, your meals will be freshly prepared, frozen, and delivered directly to your doorstep within our Minnesota delivery zone. You can pick between Tuesday, Wednesday, and Thursday Delivery days. At delivery frequency of your choice.

How Long Do I Have To Freeze My Meals?

Your meals will arrive frozen at your door. They may arrive slightly thawed but still cold. That is ok they are still safe for use. If for any reason they arrive warm contact our customer support team and we will get fix your order. They are designed to stay at safe temperature inside packaging for 12-24 hours.

Where Do You Currently Deliver?

During our early launch phase, we plan to service select ZIP codes throughout the Twin Cities 7-county metro area.

How Are Your Meals Packaged?

Meals are vacuum-sealed in individual frozen portions and packaged in insulated shipping materials designed to keep food frozen during local delivery.

How Should I Store The Food After Delivery?

Meals should be stored frozen until ready to thaw and serve. Once thawed, meals should be refrigerated and used within several days.

How Do I Thaw My Meals?

Remove 1-4 days of dogs food form freezer and transfer into refridgerator the night before use.

How Long Do The Meals Stay Fresh?

Frozen meals are designed for long-term freezer storage, while thawed meals are intended to be consumed within a 1-5 days of refrigeration.

🐾 Personalization & Dog Quiz

How Does The Personalized Dog Quiz Work?

Our dog profile quiz uses information like weight, age, activity level, and health goals to recommend a personalized Tail & Tiller meal plan.

What Happens After I Complete The Dog Quiz?

After completing the quiz, you’ll receive a recommended meal plan and be guided through selecting recipes, delivery preferences, and subscription options.

When will I get my order?

We will work quickly to ship your order within one week of your initial purchase. Based on your selected delivery frequency and zip code you will be assigned a delivery day of the week.

Can I Mix Tail & Tiller With My Dog’s Current Food?

Yes. Many customers choose to transition gradually or combine Tail & Tiller meals alongside their dog’s current diet during the adjustment period.

How Do I Transition My Dog To Fresh Food?

We recommend gradually introducing fresh food over several days to a week by slowly increasing the amount of Tail & Tiller meals while reducing previous food. Exact instructions will be included in your starter kit.

❤️ Mission, Donations & Brand Story

Why Did You Start Tail & Tiller?

Tail & Tiller was created out of a belief that dogs deserve healthier food and longer lives beside the people who love them. The mission became deeply personal after founder Lucas Sexe returned home from military training and began noticing the effects of aging in his dog, Bo Jack.

How Do Tail & Tiller Donations Work?

A portion of every subscription helps support rescues, shelters, adoption centers, and service-dog organizations working to improve the lives of dogs and the people who depend on them.

How Does Tail & Tiller Support Service Dog Organizations?

We proudly support organizations training service dogs for veterans and civilians through partnerships, donations, and community initiatives tied to every subscription.

Why Does Tail & Tiller Partner With Shelters And Rescue Organizations?

We believe every dog deserves a healthy life and a loving home. Supporting rescues and shelters is a core part of our mission and brand identity.

👨‍🍳 Production & Transparency

Where Are Your Products Manufactured?

Our meals are produced in-house and hand-cooked in Hopkins, Minnesota inside a licensed human-grade commercial kitchen.

Who Develops Your Recipes?

Recipes are developed alongside our certified veterinary nutritionists and animal nutrition experts focused on complete and balanced canine nutrition.

How Are Your Recipes Prepared?

Our meals are gently prepared in small batches, portioned into individual meals, vacuum-sealed, and frozen to preserve freshness and nutritional quality.